Privacy Statement
1. Bayer Pharmaceuticals Privacy Statement
Bayer AG, 51368 Leverkusen, Germany ("we") conducts a customer service survey and related website. More information about the website operator can be found in our footer.
A. Processing of Personal Data
Please find below information on how we process your personal data when you complete our customer service questionnaire and use our website.
I. Use of our website.
Access to the website. When you visit our website, your browser will transmit certain data to our web server. This is done for technical reasons and is required to access the requested information.
To facilitate the user's access to the website, the following are processed: the following data:
- IP address
- Date and time of access
- Browser, browser software version, operating system
The legal basis for processing the user's personal data in order to provide the user with the website functions requested by him, Art. 6 seconds 1 lit. b) general data protection regulation. In addition, in order to protect our legitimate interests, in case of unauthorized access to our servers or attempting to access this data, this data will be stored by us for a certain period in order to monitor personal data. The basis for processing personal data in this way is Art. 6 seconds 1 lit. f) General Data Protection Regulation.
Cookies. Our website uses so-called cookies. Cookies are small text files stored by the user's browser in the terminal's memory. They store certain information (for example your preferred language or internet settings) that your browser (depending on the validity period of the cookie) can send back to us when you visit our website again.
Our website uses only so-called functional cookies without the functionality of the website may be limited.
- Survey cookies such as session ID, user authentication, using multiple browser windows and blocking unnecessary questions from displaying
- Cookies used to monitor the progress of the survey, such as starting a session, recording and resuming the survey, and sending the survey
The user can use our website without saving cookies by disabling them in the browser. However, doing so may restrict certain functionality or reduce the user-friendliness of the website.
II. Take the Bayer customer service survey .
When we conduct an online customer service survey, we collect feedback from our customers to analyze how Bayer is perceived: when it comes to customer service, timely and delivery quality, and accuracy of placements. Based on the survey, we are implementing measures to improve Bayer customer service.
Participating in the survey. If the user has chosen to complete the survey, we will process the following personal data:
- Contact information (e.g., title, first and last name, e-mail address, company name)
- Answers to survey questions
The data are processed by us for legitimate interests in order to better understand the needs of customers in order to improve their services. The legal basis for such processing is Art. 6 seconds 1 lit. f) General Data Protection Regulation.
Do not communicate about the answers given. If the user agrees, the contact information will be used by us to contact him by phone, direct mail, e-mail or other electronic means of communication regarding responses to the questionnaire. The legal basis for such processing is Art. 6 seconds 1 lit. a) general data protection regulation.
We will keep your personal data for five years in order to observe and compare the results of customer satisfaction analyzes over time.
III. Transfer of personal data .
Processing of data on demand. In order to process your personal data, we will use the services of specialized suppliers who will process the data for us. These service providers are carefully selected by us and regularly monitored. They will only process personal data in accordance with the instructions received from us, based on appropriate contracts for the processing of personal data.
One of them is Qualtrics LLC, based in the United States, which is the provider of the web application and IT hosting services we use to conduct our customer service survey.
Third World. User's personal data may be transferred to a country where the European Commission has not determined that it provides an adequate level of personal data protection. In such cases, we use standard personal data protection provisions adopted by the European Commission that provide appropriate safeguards. To obtain a copy of these items, you can contact our data protection officer at the address listed below.
B. Information on your rights
The following rights are generally offered to the user in accordance with applicable data protection laws:
- The right to be informed about your personal data stored by us.
- The right to request correction, deletion, or limitation of the processing of your personal data.
- Your own legitimate interest, public interest, as well as the right to object to data processing due to profiling, precedes the interest, rights, and freedoms, unless we can prove the existence of particularly important, justifiable indicators. the user or action is taken to determine, pursue or defend claims in court.
- Right to data portability;
- The right to lodge a complaint with a data protection authority.
- You can withdraw your consent for the collection, processing and use of your personal data at any time, with effect for the future. Based on user consent, additional information can be found in the above sections on data processing.
If you wish to exercise your rights, please forward the request to the person specified below.
C. Contact
If you have any questions regarding data privacy, please send an email to dataprivacy.customerexperience@bayer.com or contact our data protection officer at:
Group Data Protection Officer
Bayer AG
51368 Leverkusen
D. Information on side effects and quality complaints
This website is solely dedicated to conducting customer service surveys. It is not intended to report side effects, therapeutic ineffectiveness, medication errors, or other safety or quality issues associated with Bayer products.
However, if you wish to notify us of any unwanted side effects or other concerns regarding the safety or quality of Bayer products on this website, we will process this information in accordance with our Privacy Statement for Pharmacovigilance Data.
E. Updating the Privacy Statement
Our Privacy Statement may be updated from time to time. Updates to our Privacy Statement will be posted on our website. Any changes will be effective when posted on our Website. For this reason, we recommend that you visit this website regularly to be aware of any updates.
Privacy statement prepared on 03/18/2020.
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